It feels like Christmas was about 6 months ago and we are all back in the business working hard and looking at the year ahead. We are excited about all the stuff we are going to blog about this year, information that will keep you up to date with the latest advances in the telecoms industry. 
I wanted to start this years blog by taking time to tell you more about DCS, the people that make us a great company to work with and give you more of an insight into the products and services that we can provide to you. Tools that will help your business run efficiently, improve customer service and deliver you a return on investment. 
 
Primarily we are a telecommunications company providing you with everything under the telecoms umbrella but after specialising in IP technology and having conversations with our customers around this, it soon became apparent that we could add IP CCTV and Access Control to our portfolio of products. 
 
So let's start with our specialist subject..... IP Telephony. 
 
Telephony can be delivered to the end user in lots of different ways but with BT announcing that they will be turning off the ISDN network in 2025 it makes no sense for customers to invest in any technology other than IP. At DCS Voice & Vision we provide Mitel and Samsung telephone systems as well as Hosted Telephony and deliver a great solution that meets your requirements. 
 
Mitel is a leading name in the world of telecommunications. As an authorised partner we offer you the MiVoice Office 250 which is a cost effective, feature rich office telephone system. The MiVoice Office 250 telephone system is designed to meet the needs of today's businesses. Mitel Telephone Systems
 
The Samsung OfficeServ Series offer the complete communications platform. As well as being the perfect entry level phone system it also offers excellent functionality to larger organisations. Samsung Telephone Systems. 
 
 
Perhaps you have a multi-site operation, or require employees to work from home or remotely then our hosted phone system is perfect for you. Benefits such as cost savings, unified communications, free calls all make hosted an attractive solution.  
 
As well as providing the hardware we also provide technial support, calls and lines, Broadband, SIP trunks and pretty much anything you can think of when it comes to telecoms. 
 
In addition to telephony we provide security products such as IP CCTV and Access Control. 
 
In today's security conscious society CCTV has become a fundamental and major tool for business. At DCS we can provide you with a system that keeps your premises, staff and assets secure. Our IP cameras and recording solutions can provide 24 hour surveillance yet only alert you to situations of concern. You can view your premises from a device if you are off site giving you complete peace of mind. CCTV. 
 
Our electronic Access Control systems and door entry systems help keep your premises and staff secure in a way that is simple for everyone to use, providing security by giving flexible control over who is allowed to enter a building and when. Access Control
 
So who are the team that bring you these great products and excellent customer service.  
 
Kellie Jones - Head of Business Operations 
Kellie has been with DCS for over 10 years and is responsible for running the business and all things marketing. You will often find her at local expos promoting the business. 
 
Steve Lonsdale - Sales Consultant 
Steve - also known in the office as the Sales God - He has been with us for 6.5 years and loves the Mitel product. He loves his classic BMW's and Italy (he lived out there for 10 years while working for Mitel).  
 
David Murdoch - Operations Manager 
Also known as Newbie - we called him that when he started 9 years ago and it stuck. Even customers call him that. He looks after our engineers and project manages installations and everything else. When you speak to him, if he hasn't said he is up to his eyes in it or he is rushed off his feet, then have you really had a conversation with him?! 
 
Donna Murphy - Part Time Administrator/Accounts 
Donna began life with us covering maternity leave but we loved her so much that we decided to keep her . 
 
Jean Barber - Office Administrator 
Jean is our newest addition to the team but is already organising us and getting stuff done.  
 
Ricky Plummer - Engineer 
Ricky is our brilliant telecoms engineer and has worked with us for 2 years.  
 
Mark Smith - Engineer 
Mark is the longest standing member of the team and specialises in CCTV and Access Control. He knows where every McDonalds is within a 50 mile radius of the office. 
 
Ryan Connolly - Apprentice Helpdesk Assistant 
If you are a customer and have had a technical question you would probably have spoken to Ryan in the first instance. He is learning the technology brilliantly and is growing with confidence every day. 
 
Great products, a passionate team and happy customers makes us award winners. We have won apprentice of the year and training and development award for the last 2 years at the SME Bedfordshire Business Awards and last year we were runners up for Luton Business of the Year. We are also Gold Sponsor at the awards this year and we are really excited about that. 
 
To find out about our portfolio of products or to talk to one of the team simply call 01582 488998 and we will be delighted to help you. 
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